Refund policy

DEFECT AND RETURN POLICY

As DG creates items per individual customer order, there is no return or exchange on any item(s) unless the item is defective or we made an error when making the custom order product. DG does not provide refunds. Customers need to double-check product descriptions and size charts to ensure the right sizes are selected before submitting their order.   We are not responsible for misuse, customer installation, freight damage or improper storage. Please inspect your items carefully upon delivery.  

If an item is defective and you wish to request a replacement, you must send an email with the Subject: “DEFECT” and include a clear photograph of the defect and a brief explanation of the problem to DG at the411@dogaingear.com. The email must be received by DG Support within 3 days of delivery of the defective product. After 3 days, no replacements will be given.

DG will not replace a printed item solely because…

• DG deviates from the Product descriptions and information in accordance with Section 4(d) (Product Specifications);
• the Product was unsatisfactory for any reason despite matching the provided Fulfillment Information; or
• the shipping provider did not complete delivery or completed delivery late.

In such cases, you must place a new order or attempt to resolve the delivery dispute with the shipping provider.